AWE Acquisition, Inc. accepts returns within 30 days. If 30 days have passed since receipt of your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. You must contact us to obtain a RMA number before returning, the RMA must be clearly labelled on the return packaging. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact Technical Support.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact Technical Support and send your item to: AWE Learning, 2501 Seaport Drive, Suite 410-SH, Chester, PA, 19013, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will be notified about the return.
To return your product, you should mail your product to: AWE Learning, 2501 Seaport Drive, Suite 410-SH, Chester, PA, 19013, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.